Privacy Policy

Privacy Policy

Making an Inquiry or Booking a Trip

When you inquire about or book a trip with Traviio Tours, we collect certain personal information to process your request and ensure a smooth travel experience. The type of information we gather depends on your interaction with us and the services you use. Typically, this includes:

• Personal details: Your full name, date of birth, gender (if applicable), title, postal address, phone number, email address, and emergency contact (next of kin).
• Travel-related details: Passport information (including nationality and city of birth), a scanned copy of your passport, visa details, visa page scans, travel insurance details, and any additional information required for your booking.
• Health and dietary information: We may collect medical or health-related details, such as pre-existing medical conditions, vaccination status, disabilities, medication requiring special storage, and dietary restrictions (e.g., food allergies). Some of this information is considered sensitive or special category data under data protection laws.
• Booking preferences and additional details: Any extra information you provide to help us determine whether a trip is suitable for you.

We also process and store records of the products and services you have inquired about or booked with us. If your booking includes flights, accommodations, or other travel services arranged outside of Traviio Tours, we may collect relevant details from our partners and third parties to ensure your trip is properly coordinated.

If you provide personal information on behalf of someone else, you must inform them that you are sharing their data with us and ensure they have reviewed our Privacy Policy. You must also confirm that they consent to you acting on their behalf.

Technical and Online Data

When you visit our website or interact with our online platforms, we automatically collect technical data, including your IP address, browser type and version, device details, and browsing behavior on our website. For more details on how we use cookies and similar technologies, please refer to our Cookies Policy.

Information from Third Parties

We may also receive information about you from other sources, including business partners, travel agents, tour operators, and independent third parties. This data may be combined with the information you provide to us.

Additionally, travel service providers (such as hotels, transport operators, and other local suppliers) may share relevant personal details with us to facilitate your travel reservations, respond to support inquiries, or assist with any disputes or concerns related to your booking.

To facilitate payments for our travel services, Traviio Tours integrates with secure payment gateways (such as Stripe) that process transactions between you, us, and our partners, including tour operators and agents. These third-party providers share necessary payment details with us to manage your booking. All payment processors we use are required to comply with PCI DSS (Payment Card Industry Data Security Standard) and securely handle transactions on our behalf.

In most cases, you will complete payments via a secure online booking system on our website or platform, or by contacting your booking agent directly. In certain situations, such as issuing a refund, we may request your bank details over the phone for processing purposes only.

For security reasons, we strongly advise against sending your credit card details via email or written communication to us or any of our partners.

Traviio Tours is not responsible for the privacy practices of third-party payment providers or vendors. We encourage you to review their privacy policies to understand how they manage and protect your personal information.

Additionally, with your consent, any calls with us may be recorded or monitored for quality control, training, and customer service purposes. Recorded calls may capture details such as the caller’s identity, the date and time of the call, and the nature of the inquiry. However, for your security, we do not record or store financial details shared over the phone.

During your travels with Traviio Tours, whether on a guided tour or a branded experience, photos or videos may be taken by a tour leader, an employee of Traviio Tours, one of our partners, or fellow travelers. We respect your privacy, and if you prefer not to have your photo or video taken, please inform your tour leader or the photographer at the time. Any images captured by Traviio Tours staff, including employees and tour leaders, will not be used for marketing purposes without your prior consent.

While we make every effort to respect your privacy, we cannot control or be held responsible for photos or videos taken by other travelers without our knowledge.

In some cases, we may hire professional photographers to capture images for marketing purposes. If a professional photographer will be present on your trip, we will notify you in advance. You have the right to decline participation and opt out of any photographs taken for promotional use.

We may collect certain personal information from you for marketing and engagement purposes, as outlined below:

• Newsletter Subscriptions: If you subscribe to our newsletter, we collect your full name, country, and email address to keep you informed about our latest travel offers, news, and updates.
• Preference Center: If you manage your communication preferences with us, we may collect details such as your phone number, date of birth, postal/ZIP code, residential state, and travel preferences to personalize our communications.
• Brochure Requests: If you request a travel brochure, we will collect your full name and postal address to send it to you.
• Competitions and Advertisements: If you enter a competition hosted by Traviio Tours or one of our external partners, or interact with one of our advertisements, we may collect your full name, country, ZIP code, email address, phone number, and travel preferences.
• Third-Party Advertisements: If you click on a Traviio Tours advertisement displayed on a third-party platform, some of your details may be automatically pre-filled based on your account with that third party.

We use this information to provide you with relevant travel content, promotional offers, and updates based on your preferences.

Traviio Tours may use your information for marketing purposes, including:

• Personalized Recommendations: To inform you about Traviio Tours products and services we believe may interest you.
• Exclusive Partner Offers: To provide special deals and promotions on travel-related products and services from our trusted partners.
• Trip Discounts and Promotions: To notify you about exclusive travel deals, discounts, and limited-time promotions.
• Surveys and Promotions: To administer promotions, feedback surveys, and customer engagement programs.
• Loyalty Communications: If you have previously traveled with us, we may enroll you in exclusive email communications, keeping you informed about discounts, competitions, and new trip offerings.

These products and services may be provided by Traviio Tours, our affiliated companies, or brand partners.

Managing Your Marketing Preferences

We are committed to respecting your privacy and will only engage in direct marketing in compliance with the relevant laws of your country or jurisdiction.

To ensure you remain in control of how we communicate with you, we will:

• Limit direct marketing to a reasonable and proportionate level.
• Only send marketing communications that are relevant to your travel interests and past interactions with us.
• Provide clear options for you to opt out of receiving marketing communications.

If you receive marketing emails from us, you can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of the email. You can also update your marketing preferences by contacting us at ramy.hammam@traviiotours.com

Additionally, you can adjust your browser settings to manage cookies, which may be used for online advertising. We also recommend reviewing the privacy settings of any social media platforms and accounts you use to control how your data is shared.

We may collect certain personal information from you for marketing and engagement purposes, as outlined below:

• Newsletter Subscriptions: If you subscribe to our newsletter, we collect your full name, country, and email address to keep you informed about our latest travel offers, news, and updates.
• Preference Center: If you manage your communication preferences with us, we may collect details such as your phone number, date of birth, postal/ZIP code, residential state, and travel preferences to personalize our communications.
• Brochure Requests: If you request a travel brochure, we will collect your full name and postal address to send it to you.
• Competitions and Advertisements: If you enter a competition hosted by Traviio Tours or one of our external partners, or interact with one of our advertisements, we may collect your full name, country, ZIP code, email address, phone number, and travel preferences.
• Third-Party Advertisements: If you click on a Traviio Tours advertisement displayed on a third-party platform, some of your details may be automatically pre-filled based on your account with that third party.

We use this information to provide you with relevant travel content, promotional offers, and updates based on your preferences.

We collect your information in various ways, including:

• Direct Interactions: You may provide personal details when communicating with us, our sales agents, travel agents, business partners (such as tour operators and guides), or other third parties (including insurance and medical providers) via email, phone, letter, web chat, or in person.
• Forms and Surveys: You may share information by filling out online or printed forms, providing feedback, completing surveys, or subscribing to our newsletter or loyalty programs.
• Bookings by Others: If a friend or family member makes a booking on your behalf, they may provide your details to us to complete the reservation.

To process your inquiry, fulfill your service request, or manage your booking, we may share your personal information with the following:

• Traviio Tours Team: This includes internal staff, local tour leaders, and contractors who assist in organizing and delivering your travel experience.
• Affiliated Entities: Our related overseas offices and Destination Management Companies that help coordinate travel services.
• Travel Providers: Airlines, tour operators, hotels, transfer services, and other third-party travel providers involved in your trip.
• Third-Party Service Providers: These may include local operators, couriers, mailing services, and payment processors required to facilitate your booking.

We strongly encourage you to review the privacy policies of all third-party travel providers and tour operators you choose to book with, as we are not responsible for how they handle your personal data.

By opting into our SMS service via our website or mobile app, you agree to receive recurring SMS marketing messages (e.g., special offers and booking reminders). Please note:

• Consent to receive SMS marketing is not a requirement for purchasing a tour.
• Message and data rates may apply, and message frequency may vary.
• You can opt out at any time by replying “STOP” to any SMS.
• For assistance, reply “HELP” to any message.

Please be aware that SMS communications may pass through third-party systems beyond our control, such as SMS delivery platforms or mobile carriers. Traviio Tours is not responsible for the conduct or security of these third-party infrastructures.

We store most of your personal information in secure computer systems and databases managed by us or our external service providers. In some cases, we may also retain information in securely stored paper records.

We will only keep your personal data for as long as necessary to fulfill the purposes for which it was collected. However, in certain situations, we may retain your data for extended periods, including:

To comply with legal, regulatory, tax, or accounting requirements.
To maintain an accurate record of your interactions with us in case of disputes, complaints, or legal challenges.
Where we believe there is a potential for litigation related to your personal information or dealings with us.

We store most of your personal information in secure computer systems and databases managed by us or our external service providers. In some cases, we may also retain information in securely stored paper records.

We will only keep your personal data for as long as necessary to fulfill the purposes for which it was collected. However, in certain situations, we may retain your data for extended periods, including:

To comply with legal, regulatory, tax, or accounting requirements.
To maintain an accurate record of your interactions with us in case of disputes, complaints, or legal challenges.
Where we believe there is a potential for litigation related to your personal information or dealings with us.

Traviio Tours is committed to protecting your personal information. We have implemented physical, electronic, and managerial security measures to safeguard your data against loss, misuse, unauthorized access, alteration, disclosure, or interference.

We also have protocols in place to respond to actual or suspected data breaches. If a data breach occurs, we will notify you and any relevant regulatory authorities as required by law.

While we take every reasonable precaution to secure your information, please note that the internet is inherently insecure. We encourage you to take extra precautions when sharing personal data online.

Links to Third-Party Websites

Our website may contain links to third-party websites. Clicking on these links may allow third parties to collect or process your data. We do not control these external websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Third-Party Widgets and Social Media Features

Some of our services may include third-party widgets and social media features, such as the Facebook “Like” button. These features may:

• Collect information such as your IP address and browsing activity.
• Use cookies to function properly.

These widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the provider offering them.

What Are Cookies?

Traviio Tours’ website, online services, emails, and advertisements may use cookies and similar technologies, such as pixel tags.

Cookies are small text files stored on your browser when you visit our website using a computer, tablet, or other device. These files allow us and our partners to recognize your device and remember certain details, such as your preferences and past interactions, to enhance your browsing experience. Some cookies remain stored on your device even after you close your browser, while others expire once you end your session.

Cookies are unique to the browser or device you use, meaning that different cookies will apply depending on whether you access our website from a desktop, tablet, or mobile phone.

There are different types of cookies:

• First-party cookies: Set by Traviio Tours when you visit our website.
• Third-party cookies: Set by external partners and service providers, such as advertising networks or analytics providers.

Cookies may be persistent, meaning they remain stored on your device for a specified period, or session-based, meaning they are deleted when you close your browser. Our website uses both types of cookies.

Types of Cookies We Use

Our website uses cookies to enhance your experience and improve functionality. The main categories of cookies we use include:

• Strictly Necessary Cookies: These are essential for basic website functionality, such as navigating the site and accessing secure areas. Without these, certain services may not be available.
• Performance Cookies: These collect anonymous data on how visitors use our website (e.g., most visited pages, error messages). This information helps us improve site performance.
• Functionality Cookies: These remember your preferences (e.g., language settings, region, or layout choices) to provide a more personalized experience.
• Third-Party Cookies: These are used by external services such as Google Analytics to measure website traffic and effectiveness. They also help deliver more relevant advertisements on other platforms.

Third-Party Cookies and Analytics

We use Google Analytics, a service provided by Google, to track website performance and visitor interactions. Google Analytics collects anonymous data, such as:

• The number of visitors to the site
• Time spent on each page
• Pages viewed and browsing behavior

We do not use Google Analytics to collect personal information. You can learn more about Google Analytics' privacy policy at www.google.com/intl/en and opt out of tracking by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.

How to Manage or Disable Cookies

You can control how cookies are used by adjusting your browser settings. Options include:

• Accepting all cookies
• Blocking third-party cookies
• Rejecting all cookies
• Clearing existing cookies

Instructions for managing cookies are usually found in your browser’s settings under “Privacy” or “Cookies.” Please note that disabling cookies may affect the functionality of our website.

What Information Do We Collect?

When you visit our website, we may automatically collect certain browsing data, including:

• Your IP address (a unique identifier for your internet connection)
• Your device details (e.g., PC, tablet, or smartphone)
• Your browser type and version (e.g., Chrome, Safari, Firefox)
• Your operating system (e.g., Windows, macOS, iOS, Android)
• Your time zone and location settings
• Web pages you visit, time spent on each page, and site navigation behavior
• Any errors encountered while browsing

Most of this data is collected anonymously for statistical analysis. However, if you contact us about a website issue, we may temporarily associate your information with your identity to resolve the problem.

Why Do We Use Cookies?

Cookies and tracking technologies help us:

• Improve your experience: Cookies store your preferences and help streamline the booking process.
• Enhance site performance: We analyze browsing behavior to optimize website functionality.
• Tailor marketing: We display relevant travel offers and promotions based on your interests.
• Deliver personalized advertising: Our advertising partners may use cookies to show you targeted ads based on your past searches.

Online Advertisements and Third-Party Tracking

You may see advertisements for Traviio Tours on other websites. These ads are personalized based on cookies and browsing behavior. Our partners use third-party cookies to track which ads you’ve seen and how you interact with them.

Pixel Tags

We also use pixel tags, which are small images embedded in emails and web pages to track engagement (e.g., whether an email has been opened). This helps us refine our marketing efforts and reduce unnecessary messages.